☰Table Of Contents

Effective Date: 10 February 2025

1. Introduction

Goldrush Malvern (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website at https://goldrushmalvern.co.za.

By using this website, you consent to the collection and processing of your personal data in accordance with this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our website.

For inquiries related to this Privacy Policy, you may contact us at:

📍 Address: 5 Purity Ln, Malvern, Queensburgh, 4055, South Africa
📧 Email: [email protected]
📞 Phone: 031 828 4100

2. Information We Collect

Goldrush Malvern collects and processes personal information necessary for website functionality and service delivery. This includes:

Identification Information: Name, email address, phone number, and other contact details.
Technical Data: IP address, browser type, device information, and browsing behavior.
Transactional Data: Payment records, booking confirmations, and account activities.
User-Generated Content: Comments, reviews, and other submissions made by users.
Cookies and Tracking Data: Information collected via cookies and tracking technologies to enhance user experience.

We do not collect sensitive information unless required by law or expressly provided by the user.

3. How We Collect Information

Personal information is collected in the following ways:

Direct Interactions: When you create an account, complete a transaction, submit a comment, or contact us.
Automated Tracking: Through cookies, analytics tools, and server logs that track website activity.
Third-Party Services: Data received from payment processors, analytics providers, and service partners.

Users can manage cookie preferences through browser settings. Disabling cookies may affect website functionality.

4. Purpose of Data Collection

We use personal data for the following purposes:

Website Functionality: To provide user accounts, process transactions, and enable interactive features.
Customer Support: To respond to inquiries, complaints, and service requests.
Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activities.
Marketing & Communication: To send promotional offers and updates (with the option to opt out).
Legal Compliance: To meet regulatory obligations, including record-keeping and reporting requirements.

We do not sell or rent personal data to third parties.

Personal information may be shared with:

Service Providers: Third-party vendors who assist in payment processing, security monitoring, analytics, and customer support.
Regulatory Authorities: When required to comply with legal obligations or court orders.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

Where personal data is transferred outside of South Africa, appropriate safeguards will be implemented in accordance with POPIA.

6. Data Retention & Deletion

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

User Accounts: Retained while the account remains active.
Transactional Records: Maintained for legal and accounting purposes.
Marketing Data: Retained until users opt out of communications.
Comments & Reviews: Stored indefinitely unless removal is requested.

Upon request, personal data may be deleted or anonymized unless retention is required by law.

7. User Rights Under POPIA

Under South Africa’s Protection of Personal Information Act (POPIA), users have the following rights:

Right to Access: Request a copy of personal data held by us.
Right to Correction: Update or correct inaccurate or outdated data.
Right to Erasure: Request deletion of personal data (subject to legal limitations).
Right to Object: Opt out of direct marketing or restrict processing in certain circumstances.
Right to Withdraw Consent: Revoke previously granted consent for data processing.

To exercise these rights, users can contact [email protected]. Requests will be processed within 30 days in accordance with POPIA regulations.

8. Data Security Measures

Goldrush Malvern employs industry-standard security measures to protect personal information, including:

Encryption: Secure data transmission via HTTPS.
Access Controls: Restricted access to personal data on a need-to-know basis.
Firewalls & Monitoring: Continuous security monitoring and protection against cyber threats.

Despite these precautions, users should take their own security measures, such as using strong passwords and avoiding public networks.

9. Cookies & Tracking Technologies

We use cookies to:

Improve website functionality and user experience.
Track website performance and gather analytical insights.
Support security measures and prevent fraud.

Users can manage or disable cookies through their browser settings. However, this may impact certain website features.

10. Embedded Content & External Links

Our website may contain embedded content (e.g., videos, social media feeds) and links to third-party websites. These external websites may collect personal data and track user interactions in accordance with their respective privacy policies.

Goldrush Malvern is not responsible for the privacy practices of third-party websites and encourages users to review their policies before engaging with external content.

11. Children’s Privacy

Our website and services are not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor’s data has been provided, it will be promptly deleted.

Parents or guardians who believe their child has submitted personal information to us should contact [email protected] immediately.

12. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy as necessary to reflect legal, regulatory, or operational changes. Updates will be posted on this page with an updated Effective Date.

Material changes may be communicated via:

Email notifications (for registered users).
Website banners announcing policy updates.

Users are encouraged to review this policy periodically. Continued use of the website following updates constitutes acceptance of the revised policy.

13. Contact Information

For any privacy-related inquiries, concerns, or data access requests, please contact:

📍 Goldrush Malvern
📧 Email: [email protected]
📞 Phone: 031 828 4100
📍 Address: 5 Purity Ln, Malvern, Queensburgh, 4055, South Africa

If you believe your privacy rights have been violated, you may lodge a complaint with the Information Regulator of South Africa at https://inforegulator.org.za/.